Frequently asked questions about returns, refunds, and exchanges.
If the purchased item is faulty, reach out to us within 7 days of the delivered date so we can make it right.
Yes! You can exchange your item for another size or color. Once the exchange request is approved, the replacement item will be shipped to you.
The customer is responsible for a $5 flat return fee, except in the following circumstances:
The following refund options are supported:
For instructions on how to ship the returned products, refer to the email received after placing the return request.
Once your returned item is received and inspected, you will be notified via an email. The refund request will be processed within 5 - 7 working days after approval.
Yes we do. International customers are responsible for all return shipping charges, unless the return is due to an error on our part (wrong item, defective item, etc). Please ship returned merchandise to:
18800 E Clarke Rd.
Parker, CO 80134 USA
Please reach out to [email protected]